How to Cancel Jio Phone Pre Booking - Jio Info


How to Cancel Jio Phone Pre Booking: If you are looking for How to cancel Jio Phone Pre-booking and get the deposit of Rs 500 back or how to transfer the booking to someone else or return jio phone then you are at right place. Here we have explained what we know about the procedure to cancel the prebooking of Jio Phone, transfer the booking to someone or return jio pho in details.


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How to Cancel Jio Phone Pre Booking

How to Cancel Jio Phone Pre Booking


Jio 4G feature phone with awesome features was introduced in August 2017 by Reliance Jio. This mobile got over 6 million prebookings because of its killer deal worth Rs 1500. Also, this security amount is refundable after 36 months from the date of Issue of the Jio Phone. Even though the delivery of Jio Phone has started already it is anticipated that the delivery of the Jio Phones which are booked by late August will be delayed for few more months. Meanwhile, it is possible that because of some reasons you have changed your mind and now you don’t want to buy Jio Phone. So you can

  • Transfer the booking to someone else or 
  • Cancel Jio Phone prebooking

How to transfer the booking

If you are going to cancel the prebooking of Jio Phone then I suggest you that please think about this option first. You can transfer the booking to your any family member, friend or someone else who is really interested to have Jio Phone. Just follow the steps mentioned below to transfer the prebooking of Jio Phone.

Step 1: Go to MyJio App. Open Manage Booking option.

In this option to take an overview of your pre-booked order you need to enter a pin code. You can find information related to the order such as the status of the order, quantity of products you booked.

Step 2: Now tap on Transfer option.

As you tap on this option new screen will pop up where you can provide the details of the person to whom you are going to transfer a pre-booking order. The required details here are new recipient’s mobile number, pin code and the total number of phones that you want to transfer. As you finish this process the new recipient will get a text message from Jio to inform about their new pre-booking of the Jio Phone.

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How to cancel the Jio Phone Prebooking

If you want to cancel the Jio Phone pre-booking then there are two ways.

1. Online - By using Jio App Store.
2. Offline - By visiting nearest Reliance Store or Digital Mart.

However, things you should carry which are required to cancel the Jio Phone Pre-booking are

  1. Registered Mobile Number to the pre-booking.
  2. Verified Email ID which is linked with your Jio Phone Pre-booking order
  3. Notification or text message which you got after the successful Jio Phone Pre-booking which contains the Booking ID and further details.

Online Procedure to Cancel Jio Phone Pre-booking

  1. Go to MyJio App Store, visit My Profile.
  2. Here you can check the live status of your order. From here you can change the status of your order and cancel it.
  3. Once you cancel your Pre-booking of Jio Phone, you will get a confirmation message or mail with Cancellation ID.
  4. To claim for deposit amount which you paid to pre-book Jio Phone call to the customer care number of Jio on 18008908900 and provide the required details including cancellation ID. Your deposit amount will be credited back to the source account from where you paid to pre-book the Jio Phone
  5. In MyJio App, you can track the details of cancellation of pre-booked online status and live status updates about Jio Pre-booked cancellation money claim status.

Offline Procedure to Cancel Jio Phone Pre-booking

  1. Visit your nearest Reliance Store or Digital Mart, where you pre-booked Jio Phone by paying Rs. 500
  2. Go to the Jio section and provide the details related to your pre-booked order such as Booking ID, Registered mobile number, verified email ID and notification or text message which you got after the pre-booking of Jio Phone.
  3. Ask them to cancel the Jio Phone Pre-booking and get your deposit amount Rs. 500 in return which you paid while pre-booking Jio Phone.

How to return the Jio Phone

If you are the one who got delivered Jio Phone and because of some reasons you want to return it then you can return Jio Phone at any time within 36 months from the date of Issue of Jio Phone. The Reliance Jio Company will accept your return request and will repay your refundable amount. However, Jio Phone which you are going to return should be in working condition and not damaged (normal scratch and wear & tear are expected here). Also before returning Jio Phone don’t forget to remove your SIM card from it. Also once you return Jio Phone, based on the time of return of the Jio Phone you need to pay early return charges and the company will return your refundable amount to you. The early return charges are as follows.



Time taken to Return Jio Phone
Early Return Charges
Up to 12 months from the Issue Date of Jio Phone
Rs. 1500 /- + Applicable GST and other taxes
After 12 months and up to 24 months from the Issue Date of Jio Phone
Rs. 1000 /- + Applicable GST and other taxes
After 24 months up to 36 months from the Issue Date of Jio Phone
Rs. 500 /- + Applicable GST and other taxes

How to Cancel Jio Phone Pre Booking



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